Data visualization is quickly becoming a top choice for business managers. It enables managers to leverage high-quality charts, graphs and other illustrations to analyze large collections of customer data. As a result, managers can optimize the va
Business managers often face major problems if they want to transform customer data into meaningful insights. In many instances, managers will use text analytics to collect customer data from multiple online sources. However, text analytics lacks
Sentiment analysis reports help business managers understand why customers may choose one company over another, how customers feel about a brand and much more. As such, these reports can make or break a business, regardless of a company’s in
A positive customer experience (CX) won’t take place in a vacuum. Instead, business managers must allocate significant time and resources to analyze customer behaviors and trends and use these insights to bolster a company’s products,
Most business managers want the latest and greatest customer data analysis technologies. Yet even with best-in-class data analysis tools in place, managers sometimes struggle to gain the insights they need to make informed business decisions. To i
Customer data is easy to obtain, particularly for business managers who utilize text analytics. However, text analytics alone often fails to provide managers with the customer insights they need to drive meaningful business improvements. Today, ma
What differentiates an ordinary customer experience (CX) from a great one? A company’s approach to the customer experience (CX), of course! Ultimately, today’s business managers are responsible for finding ways to transform an exceptio
Can you determine whether customers feel positively, negatively or neutrally about your brand? If not, your company may be missing out on opportunities to foster long-lasting customer partnerships and accelerate its revenue growth. Ultimately, sen
For many business managers, analyzing customer data can be a time-intensive and costly process. But a new technology is transforming the way that managers transform customer feedback into meaningful insights – data visualization. With data visua
The customer experience (CX) often serves as a key differentiator for businesses, and for good reason. With the ability to deliver a memorable customer experience (CX), a company can foster customer trust and loyalty. Meanwhile, this business will
