Blog

As a business manager, no two days are ever identical. 

On some days, you may be helping employees ensure that your company maintains its everyday operations. Meanwhile, other days may require you to deal with customers and ensure that they are fully supported at all times. But regardless of how you manage your time, you must ensure that your business is able to achieve its customer experience (CX) goals consistently.

But how does your business developer its customer experience (CX) goals? In the past, your company may have used traditional market research to find out how customers feel about your brand and offerings and work to improve upon various market research metrics day after day. 

Today, however, this is insufficient, as businesses of all sizes are leveraging state-of-the-art customer experience (CX) tools to gain a leg up on the competition. 

But even with the best tools at their disposal, managers sometimes may struggle to gain actionable customer insights that they can use to foster long-lasting partnerships with customers. 

Instead, managers need a surefire customer experience (CX) improvement tool, i.e. one that enables them to go beyond basic metrics to learn how customers feel about their brands and offerings in real-time. 

Thanks to Self-Service Text Analysis, managers now have the ability to get actionable insights into a business' customers and optimize the value of these insights consistently. 

Self-Service Text Analysis takes the guesswork out of customer data because it enables managers to upload an Excel spreadsheet that contains user-generated feedback and leverage it to generate interactive PDF (iPDF) reports that highlight customer behaviors and trends. Thus, managers are able to retrieve highly detailed, reader-friendly reports to better understand the customer experience (CX) without delay. 

To generate an interactive PDF (iPDF) report, a business manager only needs to upload an Excel spreadsheet that contains user-generated feedback into Self-Service Text Analysis. And within about 15 minutes after the upload, this manager will receive an interactive PDF (iPDF) report that showcases customer behaviors and trends. 

Meanwhile, an interactive PDF (iPDF) report serves as a versatile option for managers, as it makes it easy to review customer insights quickly and effortlessly. 

An interactive PDF (iPDF) report will look the same on any desktop computer or mobile device, ensuring seamless access. Plus, this report is simple to navigate, and managers can click to navigate wherever they'd like to go in the report. 

Furthermore, Self-Service Text Analysis empowers managers to optimize the value of text analytics. 

Although text analytics is becoming increasingly popular among managers, dedicating the time and resources needed to mine customer data effectively remains a major challenge. 

Also, text analytics sometimes can be tough to understand. This means that businesses may need data experts to help them realize the true value of the customer data at their disposal, which could require additional time and resource investments. 

Self-Service Text Analysis, on the other hand, gives managers the ability to generate interactive PDF (iPDF) reports with ease. This service ultimately may prove to be a substantial time-saver for managers and could save companies significant resources as well. 

Going forward, Self-Service Text Analysis may change the way managers evaluate a business offerings as well as its rivals. 

Because managers can leverage this service to learn about a company's customers, these managers will be better equipped to fulfill customers' requests day after day. And with extensive customer insights provided via Self-Service Text Analysis, managers will be able to work toward enhancing a company's customer experience (CX) levels consistently. 

Improving the customer experience (CX) rarely, if ever, happens overnight. But with Self-Service Text Analysis, managers can discover a company's strengths and weaknesses relative to the customer experience (CX) and be better equipped to transform its weaknesses into strengths. 

Summary

Self-Service Text Analysis could force managers to revamp the way they evaluate the customer experience (CX), and for good reason. This free service enables managers to generate interactive PDF (iPDF) reports that highlight customer behaviors and trends in a reader-friendly format. It also empowers managers to optimize the value of text analytics, allowing these managers to learn about how customers feel about a company and its offerings and find ways to bolster the customer experience (CX) over an extended period of time.