Are you getting the most out of your customer experience (CX) analysis technology? Even though your business may devote substantial man-hours and financial resources to examining customer feedback, there are no guarantees that your business can optimize all of the customer feedback at its disposal – until now!
PolyVista's state-of-the-art CX analytics solution revolutionizes CX analysis, providing you with actionable insights into the Voice of the Customer (VOC), customer sentiment, industry trends, competitive analysis, product concerns, and service issues.
The key benefits of PolyVista's CX analytics solution include:
- Delivering "hidden" customer insights in text-based data, such as social media engagement, call center data, chats, returns feedback, and survey responses faster than ever before.
- Providing an easy-to-use, integrated analysis environment that combines structured and unstructured (textual) data, bringing CX insights to the forefront quickly and effortlessly.
- Offering an agile CX analysis environment, ensuring you can review a broad assortment of customer feedback from many online sources (blog posts, web polls and surveys, websites, etc.) with ease.
- Painting a clear picture of the VOC, allowing you to discover the optimal ways to improve CX.
- Enabling you to find out exactly what customers are saying about your business, its products and services, and more, so you can bolster your CX strategy based on timely, accurate customer feedback.
- Delivering uncompromising customer insights to help your business gain a competitive advantage over its rivals.
- Featuring a user-friendly interface that makes it simple to collect and review customer data and make more informed CX strategy decisions.
- Empowering you to get to the root of product concerns and service issues and to correct such problems before they negatively impact your business.