Solutions

Quality and Warranty
Comparison
Analysis
Customer
Experience
Social Media
Analytics
Consumer
Safety
Compliance & Surveillance

Quality and Warranty

Identifying an emerging warranty or quality issue requires product and market knowledge and the experience to see beyond the obvious. As more and more internal and external data inundates our lives, we worry that we may have missed something as we struggle to find the dots to connect and to connect the dots we find. We scour our data but often only discover an emerging issue when it becomes obvious. The reality is, with limited resources, there is only so much we can do, and contrary to the popular saying, what we don’t know can hurt us.

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Comparison Analysis

PolyVista's Competitive Pulse is a comprehensive comparison analysis solution designed to help businesses better understand their industry, products, competitors, and customers. PolyVista’s powerful analytics engine does all the heavy lifting by gathering structured and unstructured (text) data from internal sources and multiple online sources (social media, product reviews, surveys, chats, contact centers, etc.), analyzing that information, and delivering actionable intelligence to drive and refine product development and customer satisfaction.

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Customer Experience

PolyVista's customer experience (CX) analytics solution helps identify and address Voice of the Customer (VOC), consumer sentiment, industry trends, competitive analysis, and product or service issues. PolyVista’s CX analytics solution offers an easy-to-use, integrated analysis environment that combines structured and textual data to quickly surface hidden CX insights. Additionally, the solution empowers you to easily explore CX data and to discover CX insights based on social media data, such as call centers, chats, returns feedback, survey responses, warranty events, and more.

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Social Media Analytics

Transform your social media data into actionable insights with PolyVista's Self-Service Text Analytics, which provides you with an in-depth look into customer feedback from Facebook, Twitter, websites, and other online sources. Our social media analytics solution is easy to use and enables any business to register, upload user-generated content, and receive an interactive PDF (iPDF) report – in just minutes. With your iPDF, you can find out what your customers think and feel about your products and/or services, identify industry trends, evaluate consumer behavior, and more.


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Consumer Safety

PolyVista Alerts+ is an automated consumer safety alerting solution designed to help a business protect its customers against dangerous products, safeguard the reputation of its brand, and comply with corporate and/or government regulations. This solution empowers a business to set up consumer safety alerts based on keywords and phrases to ensure all safety issues in consumer complaints, product and warranty returns, and repair notes are caught, reported, and escalated to the right people.

PolyVista will help you listen, analyze, and act.

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Compliance & Surveillance

PolyVista's adaptive analytics solution can surface anomalous events, regardless of changing conditions or variability in definitions of “normal” behavior. The solution surfaces red flags without setting specific tolerance levels or restrictive constraints, which would otherwise require the upfront creation of tedious and time-consuming definitions. A significant characteristic of PolyVista's approach is its ability to remain effective over time, despite changing business conditions. The solution is flexible enough to keep pace with changing regulatory demands, and its moving time window self-adjusts for changing conditions.

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